FAQ

We offer a wide range of paper types including bond, coated, uncoated, recycled, and cardstock options. You can explore our full catalog on our collection page.

Most orders are processed within 1–2 business days. Shipping typically takes 3–5 days depending on your location. Our agents can also help you with expedited shipping options.

Yes. All of our paper is sold in bulk quantities only.

Orders can be edited or canceled any time before receiving the email that it has been shipped. Just contact your assigned agent, or contact support and we will gladly help you out!

We like to personally serve each and every one of our customers. Customer experience is our number one priorty. Ordering is done through email/phone, and our agents personally handle each and every customer. No accounts are required.

Yes. We offer custom cutting for most paper types. Custom sizes may require additional processing time and a minimum order quantity.

Yes. After placing your order, you will receive an email confirming your order details. You’ll also receive a second email once your order ships.

Businesses that frequently order the same paper types can enroll in our repeat-order program for automatic monthly shipments and even more discounted pricing.

If a paper type is out of stock, you may join the waitlist to be notified when it becomes available. We will not charge you until the item ships.

GSM stands for grams per square meter and represents the density of the paper. Higher GSM values indicate thicker, heavier, and more durable paper. Common weights include 80 GSM for standard office paper and 300+ GSM for cardstock.

Coated paper has a smooth surface created using clay or polymer coatings, ideal for vibrant, high-quality prints. Uncoated paper has a natural, porous finish and is better suited for writing, notetaking, and a softer print appearance.

Brightness measures how much light is reflected off the surface of the paper. Higher brightness levels produce crisper text and more vivid colors. Most office paper ranges from 92 to 100 brightness.

Opacity describes how transparent or opaque a sheet of paper is. Higher opacity reduces show-through when printing double-sided documents.

Most home and office printers work well with standard 75–90 GSM paper. Photo printers benefit from glossy or semi-gloss coated paper, while laser printers perform best with paper specifically rated for toner adhesion.

Recycled paper is produced from post-consumer waste such as used documents, packaging, or paper scraps. The fibers are cleaned, processed, and blended to create environmentally friendly paper products.

Not exactly. Matte paper may have a coated surface that reduces glare while preserving detail, whereas uncoated paper has no coating at all and feels more natural or textured.

Archival paper is acid-free, lignin-free, and designed to resist yellowing and deterioration over long periods. It is ideal for photographs, artwork, and important documents meant to last decades.

Unused and undamaged paper products can be returned within 30 days. For damaged or incorrect orders, contact support.

We apologize for the inconvenience. Please contact our support team and we will get you taken care of.