Accessibility
The Paper Company is committed to providing a website that is usable and accessible to the widest possible audience, regardless of technology or ability. We aim to conform to WCAG 2.1 Level AA where practical and continually improve accessibility over time.
Standards
We follow the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level as our target standard. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for all users.
Accessibility features
- Semantic HTML and proper headings to aid screen reader navigation.
- Keyboard-accessible navigation and interactive controls.
- Visible focus states for links and form controls.
- Color contrast that meets WCAG AA contrast ratios for text.
- Alt text for informative images where available.
Known limitations
While we strive to meet WCAG AA, certain legacy content and some third-party integrations may not fully conform. If you encounter a specific issue (for example, missing alt text, low contrast, or a UI control that can’t be operated by keyboard), please let us know using the contact details below.
How to request accessibility help or report a problem
We welcome feedback about the accessibility of The Paper Company website. Please contact us and include the web page URL, the accessibility issue you encountered, and any assistive technology you were using (screen reader, browser and version, magnifier, etc.).
Response time
We aim to respond to accessibility inquiries within 3 business days and to provide a timeline for any necessary fixes or reasonable accommodations.
Compatibility
This site is designed to work with current major browsers (Chrome, Firefox, Safari, Edge) and assistive technologies such as screen readers (NVDA, JAWS, VoiceOver). If you have problems with a specific browser or tool, tell us so we can investigate.
Ongoing work
Accessibility is an ongoing effort. We perform periodic audits and include accessibility checks in our design and development process. When we identify issues, we prioritize them based on impact and feasibility.
Last updated: 07-12-2022